Last Updated: 20th, Nov., 2024

Resumella ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect
   We may collect the following types of personal data:

   • Personal Information: Name, email address, phone number, and billing details.

   • Professional Information: Career history, skills, qualifications, and job preferences provided for our services.

   • Website Usage Data: IP address, browser type, and usage patterns collected through cookies and similar technologies.

2. How We Use Your Information
   We use your data to:

   • Provide and deliver our services, including resume writing, LinkedIn optimization, and career coaching.

   • Process payments and manage customer support.

   • Communicate with you regarding updates, offers, or changes to our services.

   • Improve our website and services based on user feedback and analytics.

3. Legal Basis for Processing
   Under GDPR, we process your personal data based on:

   • Contractual Necessity: To provide the services you request.

   • Consent: For marketing communications (you may withdraw consent at any time).

   • Legitimate Interests: For improving our services and ensuring security.

4. Data Sharing and Disclosure
   We do not sell or rent your personal data. However, we may share information:

   • With trusted third-party service providers (e.g., payment processors, analytics tools) to support our services.

   • If required by law or to protect our legal rights.
     All third parties are required to handle your data securely and in accordance with GDPR.

5. Data Retention
   We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Your Rights Under GDPR
   You have the following rights regarding your personal data:

   • Access: Request a copy of your personal data.

   • Correction: Rectify inaccurate or incomplete information.

   • Erasure: Request deletion of your data ("right to be forgotten").

   • Restriction: Limit the processing of your data under certain circumstances.

   • Portability: Receive your data in a portable format.

   • Objection: Object to processing based on legitimate interests or for marketing purposes.
     To exercise these rights, please contact us at resumellashop@gmail.com

7. Cookies and Tracking Technologies
   We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Security of Your Data
   We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. International Data Transfers
   If you are located outside the United Kingdom, please note that your data may be transferred and processed in the UK or other jurisdictions that may not offer the same level of data protection as your home country. We ensure such transfers comply with applicable data protection laws.

10. Updates to This Policy
    We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Please review this policy regularly to stay informed about how we protect your data.

11. Contact Us
    If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
    Email: resumellashop@gmail.com
    Address: Cranbourne Road, London N10, England